Terms and Conditions / Privacy Policy 2018-06-11T12:56:55+00:00

Terms and Conditions / Privacy Policy


Please read our terms and Conditions before using our website. Anyone using our website is subject to the following terms and conditions and other applicable law. If you don’t agree the terms and conditions, please do not use this website.


Vape and Volts Ltd, including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website (www.vapeandvolts.co.uk) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these terms and conditions, our privacy policy, and any other relevant terms and conditions, which may be applicable to a specific section of this website. Permission is granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order with us or purchasing any of our products. You also agree not to change any proprietary notices from materials that you download from the Vape and Volts website.


Whilst every effort is made to kee the information contained on our website updated, neither Vape and Volts Ltd nor any third party make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the Vape and Volts Ltd website. Vape and Volts Ltd reserves the right to change or discontinue without notice, any aspect or feature of this website at any time. No information shall be construed as advice and all information is offered for information purposes only. Vape and Volts Ltd are not responsible for monitoring which countries will or will not allow the purchase of any product that we offer for sale. Please be aware that you rely on the information contained on this website at your own risk.


Vape and Volts Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of this website, any information contained on the website, the performance of any product you may purchase, your or your company’s personal information or material and information transmitted via our system. In particular, neither Vape and Volts Ltd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


The terms and conditions set out on this page are applicable to you when you access our website and/or comple the registration or checkout process. These terms and conditions, or any part of them, may be terminated by Vape and Volts Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


The trade marks, names, logos and service marks (collectively “trade marks”) displayed on our website are registered and unregistered trade marks of the Vape and Volts Ltd. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Vape and Volts Ltd.


If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and or device, and you agree to accept responsibility for all activities that occur using your account or password. Vape and Volts strictly only sells products to adults, 18 years or older, who own and can purchase with a credit card. If you are under 18, Vape and Volts Ltd and its affiliates will refuse service, close all of your accounts, remove or edit content, and/or cancel orders immediately.


External links may be provided on our website for your convenience, but they are beyond the control of Vape and Volts Ltd and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use.


Vape and Volts Ltd make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.


Vape and Volts Ltd does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing our website, you warrant and represent to Vape and Volts Ltd that you are legally entitled to do so and to make use of information made available via the website.


These website terms and conditions constitute the sole record of the agreement between you and Vape and Volts Ltd in relation to your use of the website. Neither you nor Vape and Volts Ltd shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated the terms and conditions on this page supersede and replace all prior commitments, undertakings or representations, whether oral or written, between you and Vape and Volts Ltd in respect of your use of the website.


Vape and Volts Ltd at any time may modify these terms and conditions, policies or notices. You acknowledge that by visiting this website from time to time, you shall become bound to the current version of the terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the current version each time you visit the website.


You agree to indemnify, defend, and hold harmless Vape and Volts Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing this website.


In an attempt to provide increased value to our website visitors, Vape and Volts Ltd may link to external sites that are operated by third parties. However, even if one of these third parties is affiliated with Vape and Volts Ltd, we have no control over these linked sites or their content, all of which have separate privacy and data collection practices, independent of Vape and Volts Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Vape and Volts Ltd seeks to protect the integrity of its own website and the links found on it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if any specific link does not work as it should).


Please refer to our ‘Returns’ page for specific details about our returns policy.


Vape and Volts Ltd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any and all relevant terms and conditions, policies and notices to any third party.


All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.


If you have any questions, comments or concerns arising from our website, our privacy policy, or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us mail@vapeandvolts.co.uk

Privacy Policy

The Privacy Policy on this page details how your personal information is collected, used, and shared when you make a purchase or visit www.vapeandvolts.co.uk (the “Site”).

Whenever you visit the Site, we automatically collect some information about the device you are using, your web browser, your IP address, the time zone you are in, and also some of the cookies that may be installed on your device. Also, as you browse the Site, we do collect information about the individual pages or products that you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect information about your Device using the following technologies:
“Cookies” which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” which are used to track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are all electronic files used to record information about how you browse the Site.

Also when you purchase anything or attempt to make a purchase through the Site, we collect some information from you, including your name, your billing address, your shipping address, your payment information (including credit card numbers & Bank Details), your email address, and your phone number. We refer to this information as “Order Information”.

Earlierin this Privacy Policy when we talk about “Personal Information”, we are talking both about your Device Information and your Order Information.

We use the Information about your order that we collect generally to fulfil any orders placed through the Site (including processing payment information, arranging shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the your Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We sometimes share your Personal Information with third parties to help us use your this Information, as described above. For example, we use PayPal to power our online store–you can read more about how PayPal uses your Personal Information here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full. We do also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Should you wish to, you can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share some of your Personal Information to comply with applicable laws and regulations, and to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Also, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


  • Personal data (Name, Address, Date of Birth, Tel No, Email) we obtain from you in connection with your purchase will be transferred to our supplier, Forward Vaping Limited (number 10690033). They are the official and exclusive Distributor of iQOS “heat-not-burn” (or heated tobacco) products and “Heets” consumables manufactured and distributed by Philip Morris Limited (UK number 03619145). They need this data to fulfil your order, supply the products to us, activate the 12-month warrantee and for data analysis purposes. Any of your data will be held in accordance with their privacy policy, available here https://legal.forwardvaping.com/privacy-policy
  • Forward Vaping’s systems are configured so that their supplier, and ultimate manufacturer of the products (Philip Morris Limited) can use your data for direct marketing, data analysis and feedback purposes. As such, and only with your consent, Forward Vaping Limited may pass your name and email address or contact number to Philip Morris in order to do this. You are asked to provide your consent to these transfers when you purchase the products from us (but are under no obligation to do so and not doing so will not affect your purchase in any way). That data will then be stored subject to Philip Morris’s privacy policy, available at https://www.pmi.com/privacy-notice.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 18 .

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@vapeandvolts.co.uk or by mail using the details provided below:

Vape and Volts Ltd,

30 Chalk Farm Road,


NW1 8AJ.