Returns 2018-07-18T17:04:12+00:00


Our Returns Policy

The Distance Selling Regulations apply to all orders placed online or over the telephone. This gives you the right to cancel your order if the goods you receive are not what you expect.

You (the customer) have the right to cancel your order with us at any time, up to and including 7 working days after the day you receive it. You must tell us straight away if you wish to cancel your order.

If you have paid a shipping fee, this will be refunded to you also. If you are only returning part of an order, the return shipping fee will not be refunded.

Any items in your possession must be taken care of and they must be returned to us in the original, sellable condition. It is your responsibility to have the items returned to us, promtly and at your own cost.

These regulations do not apply to anything that has been personalised nor do they apply to perishable or time-critical goods.

Please note that at Vape and Volts Ltd, we are not able to accept e-liquids returned to us that have been unsealed or used in any way for hygiene reasons.

If you are unsure about any of the above or would like to get in touch, please send an email to or call us on 0203 758 3777.