Privacy Policy 2018-07-18T17:08:22+00:00

Privacy Policy

Vape and Volts Ltd Privacy Policy

The Privacy Policy on this page details how your personal information is collected, used, and shared when you make a purchase or visit www.vapeandvolts.co.uk (the “Site”).

THE PERSONAL INFORMATION WE COLLECT
Whenever you visit the Site, we automatically collect some information about the device you are using, your web browser, your IP address, the time zone you are in, and also some of the cookies that may be installed on your device. Also, as you browse the Site, we do collect information about the individual pages or products that you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect information about your Device using the following technologies:
“Cookies” which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” which are used to track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are all electronic files used to record information about how you browse the Site.

Also when you purchase anything or attempt to make a purchase through the Site, we collect some information from you, including your name, your billing address, your shipping address, your payment information (including credit card numbers & Bank Details), your email address, and your phone number. We refer to this information as “Order Information”.

Earlierin this Privacy Policy when we talk about “Personal Information”, we are talking both about your Device Information and your Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Information about your order that we collect generally to fulfil any orders placed through the Site (including processing payment information, arranging shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the your Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING OF YOUR PERSONAL INFORMATION
We sometimes share your Personal Information with third parties to help us use your this Information, as described above. For example, we use PayPal to power our online store–you can read more about how PayPal uses your Personal Information here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full. We do also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Should you wish to, you can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share some of your Personal Information to comply with applicable laws and regulations, and to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Also, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

ABOUT YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

RETENTION OF YOUR DATA
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES TO THIS POLICY
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS (ANYONE UNDER THE AGE OF 18)
The Site is not intended for individuals under the age of 18 .

HOW TO CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@vapeandvolts.co.uk or by mail using the details provided below:

Vape and Volts Ltd,

30 Chalk Farm Road,

London,

NW1 8AJ.